🚀 About Digit

Digit is building the next-generation ERP and manufacturing platform—designed for modern operators who demand flexibility, speed, and intelligence. We work with ambitious manufacturers to streamline their operations, from production planning to inventory and supply chain management.

We’re a small, fast-moving team solving deeply complex problems—and we’re looking for a Technical Customer Success Manager who thrives at the intersection of customer experience, systems thinking, and technical problem-solving.

💡 The Role

This is not your typical CS role.

As a Technical Customer Success Manager, you’ll act as a hybrid between a Customer Success Manager, Solutions Architect, and Product Liaison. You’ll own the end-to-end customer journey—from onboarding and implementation to long-term success—while diving deep into technical challenges like data migrations, system integrations, and workflow design.

You’ll work directly with operators, engineers, and leadership teams at manufacturing companies to ensure they successfully adopt Digit—and get real business value from it.

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🛠 What You’ll Do

Own onboarding & implementation

Lead the full onboarding lifecycle for our B2B customers—from contract to successful go-live
Guide customers through system setup using manufacturing and ERP best practices
Manage complex data migrations (cleaning, mapping, importing) using SQL and database tools
Coordinate integrations and technical milestones to hit go-live deadlines

Drive structured account management

Run highly effective customer calls with clear agendas, timelines, and outcomes
Maintain rigorous follow-ups, task tracking, and account hygiene across all customers
Ensure zero slippage across multiple concurrent implementations through strong organization

Provide technical support & troubleshooting

Own support channels (e.g. Intercom) and resolve high-volume technical inquiries
Diagnose issues across data, workflows, and product behavior
Execute direct fixes via database queries when needed
Proactively identify churn risks and drive escalation internally

Act as the voice of the customer

Translate customer needs into technical product requirements
Partner closely with Engineering and Product to shape the roadmap
Recommend solutions across native features, APIs/webhooks, or new builds
Communicate product updates and drive feature adoption

Build systems & scale CS

Design onboarding processes, templates, and SOPs
Build automations (e.g. via Make.com) to improve efficiency
Create documentation, training content, and self-serve resources
Help evolve CS from reactive support → proactive success planning

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🧠 What We’re Looking For

Technical & analytical

Comfortable working with SQL, databases, and data migration workflows
Strong understanding of APIs, webhooks, and system integrations
Ability to debug issues across data, product, and user workflows

Customer-facing & strategic

Exceptional communication skills—you can explain complex systems simply
Strong sense of ownership over customer outcomes
Ability to balance high-touch relationships with scalable processes

Domain & mindset

Experience with ERP, manufacturing, or complex B2B SaaS (strong plus)
Operator mindset—you like building processes from scratch
Highly organized and able to manage many parallel workstreams
Strong prioritization and ability to operate in ambiguity
Excited about using AI tools to work faster and smarter

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🌱 What You’ll Help Us Build

Scalable onboarding programs (including video-based “Onboarding Quest”)
Proactive success planning for high-value customers
A strong user community and knowledge base
Better self-serve tools for customers to manage their own data

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✨ Why Join Digit?

Work directly with founders and shape the future of the product
Own meaningful customer relationships with real business impact
Solve complex, technical problems every day
Help define what “modern ERP” looks like

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